Refund and Return Policy

Overview

Our refund and return policy lasts 30 days from the date of purchase. If 30 days have passed, we cannot offer a full refund or exchange.To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.Several types of goods are exempt from return, including perishable goods (such as food, flowers, newspapers, or magazines), intimate or sanitary goods, hazardous materials, and flammable liquids or gases.Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.Partial refunds may be granted in the following cases:

• Items with obvious signs of use
• Opened CDs, DVDs, software, video games, or similar products
• Items that are damaged or missing parts for reasons not due to our error
• Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.Late or Missing Refunds
If you haven’t received your refund yet:

1. Check your bank account again.
2. Contact your credit card company (it may take some time for the refund to post).
3. Contact your bank.

If you have followed these steps and still have not received your refund, please contact us at walttproducts@gmail.com (mailto:walttproducts@gmail.com).Sale Items
Only regular priced items may be refunded. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please send us an email at walttproducts@gmail.com (mailto:walttproducts@gmail.com) and ship your item to:Qiantang, Hangzhou, Zhejiang Province, China 310018.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item was not marked as a gift, or the gift giver had the order shipped to themselves, we will send the refund to the original purchaser.

Shipping returns

You are responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.We recommend using a trackable shipping service or purchasing shipping insurance for expensive items. We do not guarantee that we will receive your returned item.

Need help?

If you have any questions about refunds and returns, please contact us at walttproducts@gmail.com (mailto:walttproducts@gmail.com).